11004 unable to make TCP connection” error message when transmitting to Central Site

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“11004 unable to make TCP connection” error message when transmitting to Central Site

 SYMPTOMS

 When you try to transmit to Central Site, the following error message appears:

11004 unable to make TCP connection

 CAUSE

 This behavior can occur if any of the following are true:

  • The Internet connection is not established.
  • A firewall is preventing transmission.
  • Internet Connection is timing out.
  • The server IP address is not set up properly.

RESOLUTION

 Method 1: Establish an Internet connection

 To resolve this issue, re-establish your Internet connection and then transmit to Central Site.

You can test to see if your Internet connection is running by trying to browse to a Web site you haven’t visited in the past – for example,www.purple.com.

NOTE: Mobile Hotspot or Tethered Mobile Devices are not considered a viable internet connection for transmitting and are not supported by SimpleTAX.

Method 2: Change the Timeout Time Frame

  • From the Work in Progress screen, click Transmit.

  • Click Setup.

  • In the DROP box, enter 20.

  • Click OK.

  • Try transmitting to Central Site

Method 3: Disable your hardware or software firewall

If you have a hardware of software firewall, it’s likely the firewall is preventing SimpleTAX 1040 from transmitting to Central Site. Firewalls are commonly a part of Antivirus software. Try disabling the firewall and/or Antivirus software.

Method 4: Verify the Central Site server address is correct

  • From the Work in Progress screen, click Transmit.

  • Click Setup.

  • In the IP Address box, select answer2.petzent.com and then click OK.

  • Try transmitting to Central Site.

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