IRS Rejection: Primary SSN or Primary Name on the return header does not match what is at IRS database.”


 The name or SSN entered in the tax return does not match the name or SSN that the IRS has in their database.


Method 1: Verify that the taxpayer’s name or SSN is correct in the tax return

  • Open the appropriate tax return and click Client Data on the Forms Attached pane.

  • Verify the taxpayer’s name and SSN are correct and matches the information on the taxpayer’s Social Security card.

 Method 2: Request the taxpayer contact the IRS

If the information on the tax return matches the taxpayer’s Social Security card, the taxpayer should contact the IRS to confirm that their record at the IRS is correct and up-to-date. You can contact the Social Security Administration.