Error – Your message could not be sent! Check your TextLink Settings or Internet Settings” when you try to send a Text Message

“Error – Your message could not be sent! Check your TextLink Settings or Internet Settings” when you try to send a Text Message

 SYMPTOMS

When you try to send a TextLink text message, the following error message appears:

‘Error – Your Message could not be Sent! Check your TextLink Settings or Internet Settings”

 CAUSE

 This error can occur if any of the following statements are true:

• Textlink has not been activated.
• The user name or password for Gmail is not correct.
• Allow Less Secured Apps is set to NO in your Google Account
• Your Google Account needs to be unlocked.
• You are trying to send a message to more than 100 recipients at the same time.

 RESOLUTION

 Method 1: Activate Textlink

 Important: Textlink must be activated on each computer wanting to send a text message.

 To activate Textlink, follow these steps: 

• Right-Click the SimpleTAX 1040 shortcut on your desktop and click Run As Administrator.

• Click Yes to allow the program to make changes
• Log in to SimpleTAX 1040

• Go to the Setup menu, click Office Setup.

• Click the TextMsg/Email tab.

• In the Email box, type your Gmail e-mail address.
• In the Password box, type your Gmail password.

• Click the Activate Textlink/Email button

• A window will pop up, it will say “DllRegisterServer succeeded.” Click OK

• The window will pop up again saying “DllRegisterServer succeeded.” Click OK

• Click OK on TextMsg/Email Window to finish then try to send a Text Message.

 Method 2: Verify your Gmail user name and password

• Log in to SimpleTAX 1040

• Go to the Setup menu, click Office Setup.

• Click the TextMsg/Email tab.

• In the Email box, type your Gmail e-mail address.
• In the Password box, type your Gmail password.

• Click OK and then try to send a Text Message.

 Method 3: Allow Less Secured Apps in Google

• Go to https://myaccount.google.com/security#connectedapps

• Log in with the same gmail email and password you used in the Textlink Setup (if required.)

• On the Less Secure App Access, click Turn ON Access (not recommended)

• Click the slider button to turn it blue. It should now read Allow Less Secured Apps: ON

• Now try to send a Text Message.

 Method 4: Unlock Your Google Account

• Go to https://accounts.google.com/DisplayUnlockCaptcha

• Log in with the same gmail email and password you used in the Textlink Setup (if required.)

• You will see the following message: Allow access to your Google account. As a security precaution, Google may require you to complete this additional step when signing into a new device or application. To allow access, click the Continue button below.

• Click Continue
• You will now see the following message: Account access enabled. Please try signing in to your Google account again from your new device or application.

• Now try to send a Text Message.

 Method 5: Send the message to less than 100 recipients at a time

Google text limits the amount of text messages you can send to 100 recipients at a time. If you are sending a batch text message (the same text message to a large group), try to limit the size of the group to less than 100.