How to reset your forgotten password

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This article demonstrates how to reset your password if you have forgotten it.


Note: This is password reset process will not work if you did not set an email address and/or a mobile number in the Login Account.

To reset your password, follow these steps:

  • On the User Login screen, enter the login name and click Forgot Password? link

  • On the Reset Password box select where to send the password reset.

  • temporary password (Reset Online Code) will be sent to you via text message or email.
  • Enter the temporary password in the Forgot Password box and create a new password

Note: Passwords must be no less than 8 characters, must include a capital letter, must include a lowercase letter, must include a number, and must include a special character (ie !, @, #, $)

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