Unsupported personality PCL” error message when printing a tax return

Unsupported personality PCL” error message when printing a tax return

 SYMPTOMS

When you try to print a tax return in Simple Tax 1040, the following error message appears:

‘Unsupported Personality: PCL’

CAUSE

The drivers installed on your computer are not PCL 6 compatible.
RESOLUTION

 Method 1: Turn off the printer

 Turn the printer off, wait 30 seconds, and then turn the printer back on. Then try printing in Simple Tax 1040.

 Method 2: Use GDI Printer interface

• On the Setup menu in Simple Tax 1040, click Printer Setup.

• Select the Use GDI printer interface check box.

• Click OK.

• Try to print a tax return.

Method 3: Upgrade your printer drivers

In some cases, installing a PCL 6 compatible printer driver will resolve this issue. You can contact your printer manufacturer for more information on upgrading your printer driver to a version that is PCL 6 compatible.